Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
Notes
Custom-order or personalized items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.;
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds are typically credited back to your original payment method within 3-5 business days, depending on your financial institution.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
Please contact our Customer service at [email protected] to get the return address.
RETURN ADDRESS
Baishi Yuncang, A02-206, Changshu Pugang Industrial Park, No. 22 Xinggang Road, Yanjiang Development Zone,
215500 Changshu, Jiangsu Province,
People's Republic of China
ORDER CANCELLATIONS
Orders can be canceled before shipment if the request is made within the allowed cancellation period.
Once an order has been shipped, it cannot be canceled.
ORDER PROCESSING TIME
If you wish to cancel your order, please do so before it is shipped to ensure a successful cancellation.
RETURNS & EXCHANGES
We accept returns within 14 days of receipt.
Items must be unused, undamaged, and in their original packaging for a return to be accepted.
Customers are responsible for return shipping costs unless the return is due to a product defect or our error.
AFTER-SALES SUPPORT
All after-sales inquiries and return requests will be processed within 24 hours.
For further assistance, feel free to contact our customer support team.